Refund policy

How do I return my product? 

We are very sorry that you have changed your mind about your purchase and wish to return it to us. Products must be returned to us unopened and in the condition you received them from us, and we cannot accept returns which are part of a multipack product.

We can organise collection with our courier between Mondays to Fridays or suggest alternative options including a shop location which our Customer Services team will be very happy to discuss with you further within 14 days from the date of delivery. Our Customer Services team can be contacted on 0345 646 1488 Monday to Friday between the hours of 8.30am and 5pm or alternatively, please email hello.petmunchies@assisipetcare.com stating your order number, query and a convenient time to call you back, if you wish.

If you are contacting us after 14 days, we will ask you to pay the return charges. In this instance, you are at liberty to organise an alternative courier service however, we would reassure you that we believe we are able to offer very competitive rates from DPD.

For further questions about returns, please visit our FAQs page for more information. Thank you!