We’re delighted to say you can now buy your favourite products direct from us via our online shop.

We are very proud to have partnered with Evri to deliver your Pet Munchies orders safely to your front door. We have chosen to work with Evri as our preferred supplier. We believe they offer a reliable and fast service, tracking options which help you to manage, track and receive your orders, and their carbon neutral commitment minimises impact on the environment.

You can also buy Pet Munchies at other online stores including Tesco, Sainsbury’s and Amazon.

Each product information page will give you the typical analysis, composition and ingredients, calorie content and feeding guide. You can find these if you scroll down the page.

For pets with specific medical health conditions, we are very sorry, however, we are not permitted to give any specific feeding guidance. We are very happy to help with further recipe details about our products which you or your vet's practice may need for you to decide together if we have a product that is appropriate to feed.

If you do have any questions, please get in touch with our friendly Customer Services team via our Contact page who will do their best to help provide the information you require.

We understand that finding the right food for pets with special dietary needs can be challenging. While we can't recommend a specific product for a pet with a health issue, we are more than happy to assist you in your search for a suitable option.

Please reach out to us, and we can help you provide additional information to your veterinarian. You can contact us at hello.petmunchies@assisipetcare.com. 

Treats should not make up more than 10% of your dog's daily intake. We would also recommend reducing their main diet to account for any treats given. 

We have a number of different options that are suitable for puppies over 4 months old. Please always supervise your puppy and use your common sense when choosing selecting treat sizes.

Yes we offer several low-fat treats, we have low fat training treat options as well as chews. 

The sachet is present to help prevent the food from spoiling and maintain its nutritional value. The contents of the sachet is iron 67%, silicon dioxide amorphous 10%, active carbon 1%, non-iodized salt 2%, water 20%. We are currently in the process of investigating alternative options for this sachet. 

We are sorry to hear you have a problem with our product. Our Technical team will be very happy to help you if you alert us via our Contact page. We please ask that you provide as much information as possible when you complete our contact form, it will help us to progress your question as effectively as possible. 

Please contact us via our Contact page and our Pet Munchies Sales team will be in touch.

Unfortunately at the moment our packaging isn’t recyclable. As a business, we are working hard to try and reduce the amount of materials we use, especially plastic. Finding the right product packaging is a careful balance between protecting the food and treats inside, maintaining product freshness and doing the best for the environment.

We care about the welfare of animals and we'd love to be able to help every registered charity and event that's assisting them. Due to the sheer number of requests we receive for donations, we are not always able to support every charity who asks for sponsorship, but we will always be transparent about this. Please contact us via our Contact page and one of our team will be able to support you with your event or enquiry.

We do indeed run competitions where you might be able to win a prize for yourselves and your pets - it would be lovely if you would join our community on our social media pages where you will find details of these competitions. We would also love to hear from you with reviews of our products and to see pictures of your very special Pet Munchies pups!

Instagram: https://www.instagram.com/pet.munchies/

TikTok: https://www.tiktok.com/@petmunchies

Facebook:  https://www.facebook.com/PetMunchies

We are very excited to be able to offer you Pet Munchies treats direct from us to your homes and have selected to work with EVRi's next working day delivery service.

We aim to dispatch all orders received by 12noon on the same working day, all orders received after this time will be dispatched the next working day. Our dispatch team is busy packing your orders Monday - Friday with our couriers delivering them to your doorstep Monday to Friday also. For locations not classed by our couriers as UK mainland, deliveries should be made within 2 to 4 working days wherever possible. For further details, see here. Link to postcode list further down.

We will dispatch single parcels up to the safe weight of 30kg.

If your total order weight is greater than 30kg, we will send your order in multiple parcels together on the same working day and you will receive tracking information from our couriers. Also, if your order is made up of larger or bulky items which are unable to fit safely in a single parcel and there is a chance they may not reach you in the best condition possible, our dispatch team may send it out as multiple parcels.

At Pet Munchies in partnership with EVRi, we are committed to offering you an efficient and professional delivery experience.

We are very pleased to offer free delivery for all mainland-UK orders with a value greater than £30. If you live in the Scottish Highlands, we will offer you free delivery on orders greater than £30 also however, we will ask you to pay the courier delivery surcharge.

If you choose to place an order below this value, it is important to us that we can offer competitive delivery costs to reflect the service we offer.

Please note that next day delivery applies to orders placed before 12 mid day. Any orders received after 12 midday will take an additional day for delivery. In addition, any orders placed after Thursday midday will not be delivered until Monday.

Please click here to view our Delivery locations and associated prices.

Delivery charges for non-mainland locations are set by our courier, and are determined by postcode. The list below highlights any addresses classed by our couriers to be included within the Scottish Highlands geographical area -

AB31-38, AB41-56, FK17 – 21, G83, HS1 – 9, IM, IV, JE, KA27-28, KW0 – 17, PA20 - 78, PH19 - 99, ZE

Our Pet Munchies Fulfilment team are very happy to help with any order or delivery queries between the hours of 8.30am and 5pm Monday to Friday. You can email them at any time on hello.petmunchies@assisipetcare.com 

If you have received email or text notifications from our couriers on the day of your scheduled delivery, we would ask that you liaise directly with the relevant courier via any of the methods they offer which are communicated in the notifications. We are very sorry that our Pet Munchies team is not able to help once your parcel has reached this stage in the journey to you.

Our delivery days with our couriers are Monday – Friday and the deliveries will be made between the hours of 8.30am and 7pm. Our couriers reserve the right under exceptional circumstances to deliver up to 10pm. If you would like to receive delivery outside these hours, please contact the relevant courier directly and they may be able to assist.

We provide next working day delivery for orders placed before 12noon. For Monday delivery an order would need to be placed Friday before 12 (excluding bank holidays) Otherwise our courier will pick up orders placed over the weekend on Monday (excluding bank holidays) and deliver on the Tuesday for orders placed before 12.

Around bank holidays there will be a delay in delivery, as our deliveries are next working day. Our courier will pick up parcels on the first available working day.

Whilst we try to ensure they arrive together, multiple boxes are picked up by our courier and sometimes are given to different drivers. They should still arrive on the same day, just maybe separately.

Yes, you will receive email notifications from the relevant courier once your order has been dispatched by our team. Our couriers offer you the flexibility to amend your delivery details and will guide you through the steps within the emails.

1. Your parcel will be delivered by a tracked courier service.

2. You will receive a notification from our couriers via email, SMS (Evri only) or both (depending on what you have provided at time of order) and will advise the delivery date with full tracking information. This notification will be sent once your order has been collected from the Pet Munchies site by our courier.

3. On the day of delivery, you will receive your next notification from our courier which will advise the 1-hour delivery slot the same day.

4. As the customer you can also request to have another notification when the courier driver is 10 minutes away to tell you that you're next. You will also be advised of where you feature in their delivery schedule for the day to help you appreciate the courier’s deliveries on that day.

5. If you are likely to be unable to accept delivery at your address when the driver arrives, whilst the driver is on route you can reschedule your delivery, advise to deliver to a safe place or neighbour. By offering a safe place or an alternative delivery address, you are taking responsibility for the safe storage of your parcel(s). If you advise a safe place or alternative address, you will receive a final email notification to confirm successful delivery with a picture of where your parcel has been left.

Unfortunately, our Customer Services team is not able to liaise with Evri on your behalf on the day of delivery, if you have any questions, please contact Evri via the convenient methods advised in your notifications. 

If there are likely to be delays with your delivery, Evri will send email and text notifications to advise. Please liaise directly with Evri on this occasion using any of the methods they offer.

You will receive two notifications from Evri to advise the day and delivery slot.

Your Pet Munchies order will be delivered to you on the next working day for the majority of mainland UK (when ordered before midday Monday to Friday). Orders placed after mid-day will be collected the following working day to start their journey to you. Evri deliver our orders during the working week only therefore, any orders placed after mid-day Friday and over the weekend will be collected and despatched from us on the next working day (i.e. the following Monday).

You don't need to wait in at home to receive your order from us. Evri offer a "safe place" option, so that if you think you may be out when they call, you won't miss your parcel. Simply follow the steps in the Evri email notifications to let them know where Evri can safely leave your parcel. You can also advise to deliver to a neighbour. You will receive an email notification with a picture once the delivery has been successful.

In the case of an unsuccessful delivery, you will receive an email or text notification to advise it has not been possible to deliver your order on the first attempt. The courier will try once more, communicating with you in the same way as on the first delivery. If you have two unsuccessful deliveries, Evri will hold the parcel for a further two days awaiting instructions from you. Once we can move without restrictions, you will be offered options to collect from a Evri shop or from a depot. After the two days, the parcel will be returned to Pet Munchies.

We are very sorry your delivery hasn’t arrived with you safely. If you can please contact our Customer Services team with your Pet Munchies order number, they will be happy to help. They have access to the Evri tracking system which shows more detail on parcel location and will be able to investigate on your behalf. 

We are sorry to hear your parcel hasn’t arrived in the condition you would expect, we can only apologise and assume it has unfortunately been damaged in transit. If you feel the products within the parcel are not able to be fed, please contact our Customer Services team on 0345 646 1488 or email hello.petmunchies@assisipetcare.com who will be happy to help.

If you could please take photos of both the outer and inner packaging & be able to share these with our team along with your Pet Munchies order number and your Evri tracking number, it will help us to raise your concerns to Evri and avoid this happening to Pet Munchies customers in the future.

We can only apologise that your order hasn’t arrived in full. We do occasionally run out of certain products and unfortunately, we are not able to fulfil customer orders. Could we please ask you to review your shipping documents which came with your order and if the document doesn’t advise that the product has indeed not been available to despatch, please contact our Customer Services team on 0345 646 1488 or email hello.petmunchies@assisipetcare.com

If we have not been able to send an item from your order, we will automatically refund you to the original method of payment for the missing item and you should see the refund within 5 to 10 days, depending on payment method, your bank or financial institution. Unfortunately, this refund period is out of our control. If you do not receive the refund after this time, please do not hesitate to contact our Customer Services team.

We are sorry that you have an item or items missing from your order. We do occasionally run out of certain products and disappointingly, we are not able to fulfil customer orders. Could we please ask you to contact our Customer Services team who will be able to assist you between 8.30am and 5pm on 0345 646 1488. If you are not able to call us between these hours, please send an email to the team hello.petmunchies@assisipetcare.com and they will be able to help you further.

We do understand your concern and thank you for contacting us. To allow us to help you with your query, we would advise you to contact our Customer Services team with your Pet Munchies order number and they will be able to investigate what has happened. If a refund is required, the team will be able to action for you to the original method of payment.

Please note that refunds may take between 5 to 10 working days to be cleared back into your bank account or to your original payment method which is unfortunately beyond our control.

We are very sad to hear that you have changed your mind and no longer wish to receive a parcel from Pet Munchies.  Please contact our Customer Services team on 0345 646 1488 who will be able to access your account and review your order status. Subject to where your order is in its journey, we may need to advise alternative options. 

We are very sorry that you have changed your mind about your purchase and wish to return it to us. Products must be returned to us unopened and in the condition you received them from us.

We can organise collection with our courier between Mondays to Fridays or suggest alternative options including a shop location which our Customer Services team will be very happy to discuss with you further within 14 days from the date of delivery. Our Customer Services team can be contacted on 0345 646 1488 Monday to Friday between the hours of 8.30am and 5pm or alternatively, please email hello.petmunchies@assisipetcare.com stating your order number, query and a convenient time to call you back, if you wish.

If you are contacting us after 14 days, we will ask you to pay the return charges. In this instance, you are at liberty to organise an alternative courier service however, we would reassure you that we believe we are able to offer very competitive rates from Evri.

Unfortunately, we cannot accept returns which are part of a multipack product.

All of them! As a Subscribe & Save customer, you will save 5% across the entire Pet Munchies range.

There is no cost to being a Pet Munchies Subscribe & Save customer. What’s more, you’ll receive 5% off all products within your subscription!

How long your subscription lasts is completely up to you. You’re in control. Simply let us know how frequently you would like various products to be delivered, and we will do the rest. Your subscription will continue to run until you pause or cancel it.

When selecting the products for your subscription, you can select how frequently you would like various items delivered to you. You will then receive your products ‘x’ amount of weeks after your initial order, depending on your frequency selection.

You certainly can! All you need to do is sign in to your account and head to ‘Manage Subscriptions’ within your account area. From there, you can adjust the frequency of each product within your subscription.

Absolutely – if you no longer need or want a certain product and would like to cancel that subscription, log in to your account and click on ‘Manage Subscriptions’. Click on the ‘Subscriptions’ header and then select the item you would like to cancel. On the subsequent screen, simply click ‘Cancel Subscription’ and this will cease your subscription for that item.

You certainly can. All you need to do is head to your account area once logged in, and click on ‘Subscriptions’. This will then show you all of your subscriptions (active & cancelled). Simply navigate to the product you wish to re-activate and click the ‘Re-Activate’ button.

Don’t worry, we can do this for you. Simply head to your account area to manage your subscription and select the product you would like. You should see a button which says ‘Order Now’, give that a click and that will tell us that you want these items delivered ASAP. We will take care of the rest.

Sign in to your account and click on ‘Manage Subscriptions’. Head to the product you would like to delay and simply click on the ‘Skip shipment’ button. You will then skip an order, and your subsequent order will then be delivered at the normal frequency.

If you need to update your credit card details, you can update card details within your account area. Simply sign in, and click on ‘Billing Information’. If you then click on ‘Card on file’ a pop-up will appear where you can then enter your new details which will be utilised for future orders.

Simply login to your account and click on the ‘Addresses’ header within the account area. You will then be presented with a page with a button that reads ‘Add Address’. If you press that, a pop-up will appear where you can then enter your new delivery address.

The payment for your recurring orders are always taken 3 days prior to the despatch date. For example, if your order was to be processed by us on the 24th March, ready for delivery on the 25th March, we would take payment on the 21st March.

All discount codes are entered at the checkout. There is a field to input the code you have, simply enter the code and press apply - this will then activate your discount.

Discount vouchers/codes cannot be used in conjunction with any other voucher, code or promotional offer and only one promotion code/voucher may be used per order.

Unless otherwise stated, promotional codes, discount offers or any other form of discount vouchers cannot be used in conjunction with purchases made through Subscribe & Save.

Unfortunately no, offers cannot be given retrospectively. Please feel free to use on your next order, provided it hasn't expired.

Depending on the offer, some will have a time limit to use and others an expiry date. The offer may also be running on select product(s) only, please check your basket to ensure you have those that qualify.

We reserve the right to close offers and promotions at any time. An offer may close early, though we will do our best to inform you this is not always possible.